PENSION AND ANNUITY PROCESSING AND CUSTOMER SERVICE

1. Pension and Annuity Administration
   • Maintain records of participant benefits, eligibility and payment history
   • Process pension applications in compliance with fund benefit rules
   • Process annuity plan distributions and loan applications
   • Delinquency processing
   • Determine and calculate pension withdrawal liability
   • Dedicated pension and annuity team
   • Quality control
   • Assist in preparation of government filings
   • Provide financial reports
   • Prepare and issue 1099's


2. Billing and Collections
   • Collection and reconciliation of monthly employer contributions
   • Update data by participant and employer
   • Standard reporting (monthly, quarterly, annually)


3. Respond to Participant Inquiries
   • Eligibility
   • Application status
   • Contributions
   • Distribution of eligible benefits
   • Preparation of annual pension and annuity statements


4. General Administration, Coordination and Communication with Fund Professionals
   • Attorney
   • Actuary
   • Accountant
   • Other fund professionals and consultants
   • Preparation of valuation reports
   • Annual funding notices
   • SSA files for 5500's
   • Preparation and filing of Form 994