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Health and Welfare Including Dental Claims Processing and Customer Service

Health and Welfare Including Dental Claims Processing and Customer Service

Alicare claims and customer service is all based in the USA

  1. Claims Administration
    • Adjudication of claims in compliance with fund benefit rules
    • Dedicated processing team
    • Quality control
    • Pre- and post- payment audits
    • Utilization reporting

  2. Billing and Collections
    • Update data by participant and employer
    • Administer delinquency procedures and collections
    • Preparation and distribution of monthly billing
    • Collection and reconciliation of monthly contributions
    • Standard reporting (monthly, quarterly, annually)

  3. Respond to Participant Inquiries
    • Eligibility
    • Claims
    • Premiums
    • ID cards
    • COBRA status
    • Appeals

  4. Respond to Medical Provider Inquiries
    • Eligibility
    • Claims status

Customer Service is available 8:00 a.m. to 8:00 p.m. ET Monday through Thursday, Friday 8:00 a.m. to 6:00 p.m. and 9:00 a.m. to 2:00 p.m. on Saturdays.